supporting our customers

need our support now?

If you are an existing Impero customer and need to request support click here to log in to our customer portal.  From here you can raise a support ticket, access our knowledge base (full of technical literature) or to visit the Impero forum. If you’re struggling to log in, email support@imperosoftware.co.uk or give us a call on the details below and we’ll sort you out.

UK: +44 (0) 1509 611341
USA: 877-883-4370

Not yet an Impero customer but interested in finding out more about how we support our customers? Read on…

 

pre-sales

We have a team of consultants ready to guide you through the research stage of any potential purchase. First they’ll want to find out as much as they can about your organisation, the issues you may be experiencing and the reasons you sought us out. They’ll then take you through a live, bespoke product demonstration and, should you wish, can put you in touch with some of our existing clients or let you trial our product for free. They’ll make recommendations, they’ll help you build a business case and they’ll share with you all the relevant literature to help you make the right decision.

 

install

Product installation is simple and can all be done remotely by our technical support team. We’ll arrange a time that suits you and take care of everything, so you’re up and running without delay.

 

customer support

We boast a fantastic support helpdesk that will see you through from installation, to ongoing customer care and training. We have various contact points and lots of supporting material, including a responsive helpdesk, an interactive forum and access to a library of technical documents, video tutorials and user guides, should you need them.

 

ongoing investment

Continually investing in the sector, we have a clever Research and Development team exploring new products, and new product features, that we think you’ll like. As a customer, you have the opportunity to beta test our latest innovations and be the first to benefit from the latest technology. We also encourage ongoing customer feedback to help us focus on the continual improvement of our products and services.

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